Shipping & Returns Policy

Last updated: 06/12/25

Thank you for shopping at Nicole Pissouriou Art! I want you to have a smooth and enjoyable experience purchasing my work. Please review the Shipping & Returns Policy below.

Shipping Policy

Processing Time

• All orders are processed within 2–5 business days.
• Custom or made-to-order pieces may require additional time; If you have a custom order made, I will be informing you via email about the processsing time and details.
• You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and the size/weight of the artwork.
• Estimated delivery times:Domestic (within 1-2 business days) Typically, Internationally (within 7-30 business days.
• Delivery times are approximate and may be affected by postal delays or customs.

Order Tracking

• All shipped orders include tracking information when available.
• Tracking numbers will be emailed to you once your order is dispatched.

Packaging

• Artwork from Nicole Pissouriou Art is packaged carefully to ensure safe arrival. Materials may include:Rigid mailersProtective tubes (for unframed prints)Foam-lined boxes or custom crates (for framed or large original works)

Customs, Duties & Taxes

• International orders may incur customs fees, import taxes, or handling charges.
• These fees are the responsibility of the customer and vary by country.

Returns & Refunds Policy

Returns

Because artwork is unique and delicate, Nicole Pissouriou Art accepts returns under limited conditions:

• Original art: Final sale; returns are accepted only if the item arrives damaged.
• Prints or merchandise: Returns accepted within 14 days of delivery if the item is unused and in its original packaging.

To request a return, contact Nicole Pissouriou Art at nicolepissouriou@gmail.com with your order number and reason for return.

Damaged or Defective Items

If your order arrives damaged:

1. Email nicolepissouriou@gmail.com within 7 days of delivery.
2. Include your order number, a description of the damage, and clear photos of the item and packaging.

I will arrange a replacement, repair, or refund depending on the situation.

Refunds

• Approved refunds will be issued to your original payment method.
• Refunds typically take 5–10 business days to appear.
• Shipping costs are non-refundable unless Nicole Pissouriou Art is at fault or the product arrived damaged.

Exchanges

• Exchanges are available for prints or merchandise if you received the wrong item.
• Original artworks cannot be exchanged.

Cancellations

• Orders can be cancelled within 24 hours of purchase if the item has not yet shipped or production has not begun.
• Custom or commissioned artwork cannot be cancelled once creation has started.

Contact

If you have questions about shipping, returns, or your order, please contact:

Nicole Pissouriou Art
Email: nicolepissouriou@gmail.com
Address: Kokkinogis 16, 4607 Limassol, Cyprus